Privacy Policy
Last updated: 20 October 2026
This policy explains how personal information is handled when you visit shawnsteyn.com, contact me or book a consultation.
Shawn Steyn, based in Namibia, is responsible for the personal information used to operate this website and provide consultation services.
For privacy questions or requests, contact steynshawn@gmail.com.
Information collected
Depending on how you interact with the website and services, information collected may include:
Contact details: Your name, email address and information you send by email.
Booking details: Your appointment time, time zone and answers to the booking questions.
Property information: The location, size, photographs, plans or other details you choose to share about your project.
Consultation information: Correspondence, discussion notes and the written summary prepared for you.
Payment information: Transaction details, payment status and billing information provided through the payment service.
Website usage information: Your IP address, browser, device information, pages visited and referring websites, collected through Squarespace.
Please only share information relevant to your enquiry or consultation, and only provide material you are entitled to share.
How information is used
Your information is used to:
Respond to enquiries.
Arrange, prepare for and deliver consultations.
Send booking communications and consultation summaries.
Process payments and any applicable refunds.
Maintain business records and meet legal obligations.
Operate, secure and understand the use of this website.
Where applicable data protection law requires a legal basis, these activities rely on taking steps at your request before a contract, performing our agreement, meeting legal obligations, or legitimate interests in administering and securing the business. Consent is used where required.
Services used
The following providers support the website and consultation process:
Squarespace: Website hosting and built-in website functionality.
Cal.com: Appointment scheduling, booking questions and booking communications.
Stripe: Payment processing.
Google Meet: Video consultations.
Gmail: Email correspondence and consultation summaries.
Relevant information is processed by these providers to deliver their services. Payment card details are entered through the payment provider; please do not send them by email or include them in booking answers.
These providers may also process certain information for their own purposes, as described in their privacy policies:
Information may also be disclosed where necessary to meet a legal obligation or obtain professional accounting or legal advice.
Cookies and website data
This website uses essential cookies to operate and optional analytics cookies to understand how visitors use it.
Optional cookies are restricted until you select “Accept all” on the cookie banner. Selecting “Reject all” keeps optional cookies disabled.
You can also manage or delete cookies through your browser settings. Blocking essential cookies may affect website functionality.
For details, see Squarespace’s Cookie Policy.
External booking and payment services have their own cookie and privacy practices.
International processing
I operate from Namibia, and the service providers used may process or store information in other countries.
Where applicable law requires safeguards for international transfers, those safeguards must apply. The providers’ privacy policies explain their processing locations and transfer arrangements.
How long information is kept
Information is kept for as long as reasonably needed to respond to your enquiry, deliver services and maintain relevant business records.
Retention depends on the nature of the information, whether we have an ongoing working relationship, and any applicable accounting, legal or dispute-resolution requirements. Information that is no longer needed will be deleted or anonymised.
Your privacy rights
Depending on the laws that apply to you, you may have rights to access, correct or delete your personal information, restrict or object to its use, or receive a portable copy.
Where processing relies on consent, you may withdraw that consent. This does not affect processing already carried out lawfully.
To make a request, email steynshawn@gmail.com. Some information may need to be retained to meet legal obligations. You may also have the right to complain to the relevant data protection authority.
Changes to this policy
This policy may be updated as the website or services change. The date above shows when it was last revised.